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Canaveral/Kennedy Set Up One Stop Customer Service Spaceport Office

NASA’s Kennedy Space Center and the U.S. Air Force Cape Canaveral launch facility are establishing a single office to handle future launch customers, with a goal to streamline their customer services. The new office combines staff from the Kennedy Space Center and the 45th Space Wing, located at Patrick Air Force Base. Rick Blucker, head of the new Joint Planning and Customer Service office said, “Customers are not coming to the Air Force or to Kennedy Space Center. They will come to the spaceport.” The office is opening in facilities at Patrick Air Force base, and employs 20 people. The permanent office will be located at Cape Canaveral Air Force Station.

Heritage programs such as space shuttle, International Space Station, Delta 3 and Atlas 2 will continue to receive their customer support via their existing contacts. However, new programs, such as the Evolved Expendable Launch Vehicle (EELV) program will use this new office.

This combined office has its roots in the Joint Base Operations Support Contract, which had integrated non-space related tasks, such as fire, security and other standard base operations for Kennedy Space Center and the Air Force. The office will also integrate administrative functions from the state of Florida, NASA and some aerospace contractors.
  


Copyright 2001 - Andrews Space & Technology
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July 17, 2000

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